Refund Policy
Refund Policy
At SURGE, we stand behind the quality of our electrolyte formula. If you’re not fully satisfied with your purchase, we offer a 30-day money-back guarantee.
30-Day Guarantee
You have 30 days from the date of delivery to request a refund if you are not satisfied with your order.
Eligibility for Refunds
To qualify for a refund:
- The request must be made within 30 days of delivery
- Products must have been purchased directly from our official website
- Proof of purchase (order number or receipt) is required
How to Request a Refund
To start a refund, please contact our support team with:
- Your full name
- Order number
- Reason for the refund request
We will review your request and respond within a few business days.
Refund Method
Approved refunds will be issued back to your original payment method. Processing times may vary depending on your bank or payment provider.
Additional Notes
- Shipping fees are non-refundable unless the return is due to our error
- We reserve the right to deny refund requests that do not meet the eligibility criteria
- Only one refund per order is allowed